Co-Managed IT

Augment Your Internal IT Team — Don't Replace It

Co-Managed IT services for Albany, Schenectady, and the Capital Region — and remote teams beyond it.

You already have a capable IT person or team. They don't need replacing — they need backup. Our Co-Managed IT model works alongside your internal staff, filling the gaps in coverage, specialized skills, and after-hours capacity so your team can focus on the work only they can do.

Your IT person keeps their job. We are a force multiplier, not a takeover. The most common reason co-managed engagements succeed is simple: your internal team stays in the driver's seat, and we make them more effective.

Who This Is For

Co-Managed IT is the right fit when:

• Your one-person IT shop can't be on call 24/7 — and shouldn't have to be.
• A project surge (migration, office move, M&A, audit) temporarily outpaces your team's hours.
• You need specialized expertise — security, compliance, cloud — that's expensive to hire full-time.
• Your internal admin handles relationships and on-site work well, but needs depth behind them.

If you have no internal technical staff, our Managed Services and Security fully-managed model is the better starting point.

What's Included

Use us for everything, or just the gaps. Common building blocks:

1. Help-Desk Overflow & Tier-1 Deflection — We absorb routine tickets so your team isn't buried in password resets.
2. After-Hours, Weekend & Holiday Coverage — Continuous monitoring and response so your mornings don't start with "what happened overnight?" When something breaks hard, our Emergency Tech Response team is the after-hours escalation your internal staff can hand off to.
3. NOC / 24x7 Monitoring — Eyes on your environment around the clock.
4. Shared Tooling (RMM + PSA) — Your team logs into the same platforms we use — full visibility, no black box.
5. Tier-3 Escalation — Senior engineers on tap for the hard problems your team hits once a quarter.
6. Patch & Vulnerability Management — Consistent, documented patching cadence across endpoints and servers.
7. Backup & Disaster Recovery — 3-2-1 backups with tested restores and defined RTO/RPO.
8. Security Stack — EDR/MDR, SIEM/SOC visibility, email security, MFA/identity — the 24/7 security apparatus a small internal team can't staff alone.
9. Cloud & Productivity Management — Day-to-day administration, hardening, and licensing optimization for Microsoft 365, Azure, and Google Workspace — including Google's compliance tiers (Assured Controls, client-side encryption) — so your platforms stay secure and cost-efficient.
10. vCIO / vCISO — Strategic roadmap, budgeting, and security leadership when you need a seat at the table without a full-time hire.
11. Project Augmentation — Extra hands for the big initiatives, so you don't hire ahead of need or burn out your team.

How It Works

• Modular: Start with overflow-only, security-only, or project-only — expand when it makes sense.
• Co-branded & behind-the-scenes: We can operate under your internal team's banner.
• Role clarity first: We define exactly who owns what, so nothing falls through the cracks. Map it out with our free Co-Managed IT Responsibility Matrix (RACI template).
• No heavy lock-in: The model flexes with your team's bandwidth.

Compliance-Ready by Default

Because we also do Compliance Enablement, the work we co-manage is documented to standard. Every resolved issue contributes to your audit evidence — especially valuable for regulated industries like healthcare, finance, legal, and defense contracting. It's the model our Compliance.Dog platform (in development) is being built to automate, so your team's tickets become compliance evidence without extra busywork.

Start with a Free IT Assessment

See where your gaps are before you commit. Request a free IT assessment or request a callback.

Call: 800-863-3854